Last updated: November 9, 2026
Our commitment
We guarantee 99.9% network and server uptime each calendar month for all hosting services.
Service credits
Below 99.9%: 5% credit. Below 99.5%: 10% credit. Below 99%: 25% credit of that month's fee.
Exclusions
Scheduled maintenance (announced 48 hours ahead), customer-caused issues, DDoS attacks and events beyond our control are excluded.
Claiming credits
Open a ticket within 7 days of the incident. Credits are applied to your next invoice.
Questions? Email legal@nufuhosting.com.